Frequent Asked Questions
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What is Moissanite?
Moissanite is a lab-created gemstone known for its exceptional brilliance and fire. It is a sustainable and affordable alternative to traditional diamonds.
Is Moissanite durable?
Yes, Moissanite is incredibly durable, with a hardness rating second only to diamonds. It is perfect for everyday wear and will retain its sparkle over time.
What is a GRA certificate?
A GRA certificate is an independent certification that guarantees the authenticity and quality of your moissanite jewelry. Each piece from Mozi Charms comes with a GRA certificate.
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How do I care for my Moissanite jewelry?
Clean your moissanite jewelry with mild soap and water. Avoid harsh chemicals and ultrasonic cleaners. Use a soft cloth to dry and polish the jewelry.
Do you offer custom jewelry designs?
Yes, we offer custom jewelry designs. Contact us at info@mozicharms.com or via our social media accounts @mozicharms to discuss your unique requirements and create a one-of-a-kind piece.
What metals are used in your jewelry?
Our regular jewelry is crafted from sterling silver 925, plated in gold, rose gold, or rhodium. Our custom jewelry is made from solid gold, rose gold, or white gold.
How can I place an order?
Browse our collections, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase. If you have any difficulties placing an order, please reach out to us at info@mozicharms.com, or via our social media accounts @mozicharms and we will be happy to assist you.
What payment methods do you accept?
We accept credit and debit cards including MasterCard, Visa, Apple Pay, and American Express. For Malaysia, we also offer local payment methods such as Duitnow. If you need assistance with payment methods, please contact us at info@mozicharms.com, or via our social media accounts @mozicharms.
Do you offer international shipping?
Yes, we offer international shipping worldwide. Additional fees and customs duties may apply.
How long does shipping take?
For regular products, shipping is processed within 2-3 weekdays. Custom products take 15-30 days depending on customization. We use FedEx, with shipping times of 3-10 days depending on your country.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can track your order on our website or the carrier’s website. Feel free to reach out to us at info@mozicharms.com, or via our social media accounts @mozicharms and we will be happy to assist you.
What is your return policy?
We accept returns within 14 days of purchase. Items must be in their original condition and packaging. Custom jewelry and final sale items are not eligible for returns.
How do I initiate a return?
Email us at info@mozicharms.com, to initiate a return. We will provide a return shipping label. Once we receive the item, we will inspect it and process your refund or exchange within 5-7 business days.
Are shipping costs refundable?
No, shipping costs are non-refundable unless the item is defective or incorrect.
How can I contact customer support?
You can contact us via email at info@mozicharms.com, via our social media accounts @mozicharms
Do you offer warranties on your jewelry?
Yes, all our jewelry comes with a one-year warranty against manufacturing defects.
What is your privacy policy?
We are committed to protecting your privacy. Please review our Privacy Policy for more details.
How can I sign up for your newsletter?
Enter your email address in the sign-up form on our website "located at the footer section" to receive updates and special offers.
How can I ensure my ring size is correct?
Use our ring size guide available on our website or visit a local jeweler to have your finger professionally measured.